Shipping and Returns
Shipping Options
United States Postal Service (USPS) Priority Mail
Your order will be normally be delivered to most locations within 3-7 business days. Please review the USPS.com website for further information on any delays they may be experiencing. C'watre is not responsible for any USPS shipping delays.
Return and Replacement Policy
We hope you are satisfied with every C'watre purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
Returns at a Spa or Physician's Office
If you purchased the product from a spa or Physician's Office, please contact them directly for their return policy.
Returns to Cwatre.com
If you purchased the product from cwatre.com:
You may return it by mail for a full refund within 15 days of the date of purchase if you include your receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 15 days of the date of purchase to receive a refund.
After 15 days, or without a receipt, you may return the product by mail for an exchange of equal value.
We do not give refunds, credits, or exchanges for cwatre.com Featured Specials, discontinued items, or items purchased through unauthorized resellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. C'watre reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. C'watre reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
All Returns should be addressed to:
C'watre, LLC.
Attn: Consumer Care Returns
44081 Pipeline Plaza
Suite 320
Ashburn, VA 20147
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We're sorry, return shipping fees are not reimbursable. Please include the following information with your return: indicate whether you want a refund (only if receipt is included and the product was purchased within the last 15 days) or replacement, the reason for the return, a description of the item you are returning, and its price. Your return will be processed promptly upon its arrival and all exchanges will be shipped via USPS Priority Mail or standard FedEx ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding US federal holidays.
Damaged Items or Our Error
We take pride on packaging your order for shipment, but sometimes damage in shipment can occur. When you receive your order, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 703-889-8894 or send an email to OrderStatus@cwatre.com. Our phone lines and email are available Monday - Friday 10 AM - 4:00 PM EST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call us at 703-889-8894 option 4 or email us at OrderStatus@cwatre.com. Our phone lines and email are available Monday - Friday 10 AM - 4:00 PM EST.
